FAQ

FAQ

[Frequently asked questions]

Q: What do you charge?

Q: Can I purchase the rights to one of your istock designs?

Q: Can I use one of your istock images as my logo?

Q: How long does it take to complete a project?

Q: What is Adobe Illustrator?

Q: Oops! I haven’t responded to your emails in a few days. Now what?

Q: Help! I lost my files!

Q: Can we get on the phone?

Q: Do you do SPEC work?

Q: Will you do free/discounted work for a non-profit/charity or in exchange for advertising space on my website?

Q: Do you take rush orders?

Q: A couple months ago you gave me a different price quote. What gives?

Q: Do you design websites?

Frequently Asked Questions

What do you charge?

Prices are determined on a case by case basis depending on the needs of the client and depending on whether or not there is a need to own the rights to the final design ( istock Custom Edit v.s. Exclusive Custom Design ). For an individual price quote please fill out a CONTACT + ORDER FORM .

 Can I purchase the rights to one of your stock designs?

No. But not because I am a big meanie-face. Personally, I do not sell my iStock images because those who have purchased the design/s-in-question,  still have the legal right to continue to use it/them under iStock’s terms and conditions. I also recycle bits and pieces of my istock designs so if I were to sell one, several more would often have to come down and be purchased as well.

Can I use one of your istock images as my logo?

Images on istock are under artist copyright (©Lauren Burke) and all istock legal rules apply.  Istock prohibits the use of these copyrighted images, in whole or in part, with exclusivity or as business logos or trademark, to be made available for free download, Sub-license, give away, share or otherwise transfer stand-alone images/files.

How long does it take to complete a project?

I work hard to provide your designs in a timely and efficient manner. Typically, my target turn around time is approximately 10 business days for completion (this excludes weekends and US holidays). Some smaller projects can be completed same or next day.

I take orders on a first-come-first-serve basis. Please understand that this is an estimated time frame and depends heavily on communication between myself and the client(s).  The more quickly and concisely a client is able to respond to emails, give feedback, and answer questions, the faster I can get to work. Please note that I am based out of San Diego CA so project turnaround time-estimates can be affected by time zones.

What is Illustrator?

Adobe Illustrator is a graphic design program used to create vector images. (Ai) is compatable with Adobe Photoshop (Ps) which is a pixel based program.

Oops! I haven’t responded to your emails in a few days. Now what?

Teamwork is an essential building block for having a happy designer and a happy client. In the event that a client cannot be reached by email during standard work hours (San Diego, CA time) on the project start date (without proper notice) before any designs have been sent, a refund of the consultation fee will be issued and a new date must be chosen (if available). In the event that a client cannot be reached for more than 2 business days (without proper notice) after initial concept designs have been sent, the deposit is non-refundable and a new start date must be chosen (if available). HeyHeyDesigns retains the rights to all designs, conceptual or final, until final payment has been received.

Help! I lost my files

It is up to the client to back up their file and keep the original in case further design work/edits are desired (outside of the original project agreement). If I am able to re-send your file, there is a $20 storage/sending fee. I do not make edits to other file types besides Adobe Illustrator.

Can we get on the phone?

Aside from an initial greeting phone call at the request of new clients, I communicate exclusively through email as it has proven favorable for myself and my clients to be able to refer back to previous emails during the design process.

Do you do SPEC work?

Every once in a while, an individual or organization will give me their specifications and ask me to design up some composite work for them first – then they can view it and decide if they like it. If they like it – they’ll pay me for it, if not – I don’t get paid. This concept is referred to as ‘spec work’ and Hey Hey Designs does not participate spec work under any circumstances. In fact, I have been approached many times to create new designs for clients after they had SPEC work done only to find out later that their SPEC project was stolen art rendering it unusable. This costs clients more money and headache. Better to go the safe route from the get-go.

Will you do free/discounted work for our non-profit/charity or in exchange for advertising space on my website?

I have ongoing work with a couple specific charities and typically do not take on more.

I do not do work in exchange for free advertising.

Would you seriously ask your mechanic to work on your car in exchange for the “exposure” of driving it around town afterward so everyone can see how well it works? Eh? EH?

Do you take rush orders?

It entirely depends on how many projects I have lined up, and if you are willing to pay a higher fee. This increased fee makes up for the amount of coffee I have to drink and missed sleep in order to accomplish your project sooner than my typical time lines :).

A couple months ago you gave me a different price quote. What gives?

Please understand that freelancing is like an organism that must grow and change to fit the needs of customers and designers alike. It is simply not feasible to come back months later and expect the same price.

Do you design websites?

Not at this time

Back to the top