[Frequently asked questions]
Frequently Asked Questions
Prices are determined on a case by case basis depending on the needs of the client and depending on whether or not there is a need to own the rights to the final design ( istock Custom Edit v.s. Exclusive Custom Design ). For an individual price quote please fill out a CONTACT + ORDER FORM .
No. But not because I am a big meanie-face. Personally, I do not sell my iStock images because those who have purchased the design/s-in-question, still have the legal right to continue to use it/them under iStock’s terms and conditions. I also recycle bits and pieces of my istock designs so if I were to sell one, several more would often have to come down and be purchased as well.
Images on istock are under artist copyright (©Lauren Burke) and all istock legal rules apply. Istock prohibits the use of these copyrighted images, in whole or in part, with exclusivity or as business logos or trademark, to be made available for free download, Sub-license, give away, share or otherwise transfer stand-alone images/files.
I work hard to provide your designs in a timely and efficient manner. Typically, my target turn around time is approximately 10 business days for completion (this excludes weekends and US holidays). Some smaller projects can be completed same or next day.
I take orders on a first-come-first-serve basis. Please understand that this is an estimated time frame and depends heavily on communication between myself and the client(s). The more quickly and concisely a client is able to respond to emails, give feedback, and answer questions, the faster I can get to work. Please note that I am based out of San Diego CA so project turnaround time-estimates can be affected by time zones.
Adobe Illustrator (Ai) is compatable with Adobe Photoshop (Ps). Ai is vector based where as Ps is pixel based.
Teamwork is an essential building block for having a happy designer and a happy client. In the event that a client cannot be reached by email during standard work hours (San Diego, CA time) on the project start date (without proper notice) before any designs have been sent, a refund of the consultation fee will be issued and a new date must be chosen (if available). In the event that a client cannot be reached for more than 2 business days (without proper notice) after initial concept designs are emailed during the design process, the deposit is non-refundable and a new start date must be chosen (if available). I retain the rights to all designs, conceptual or final, until final payment has been received.
It is up to the client to back up their file and keep the original in case further design work/edits are desired (outside of the original project agreement). If I am able to re-send your file, there is a $20 storage/sending fee. I do not make edits to other file types besides Adobe Illustrator.
Aside from an initial greeting phone call at the request of new clients, I communicate exclusively through email as it has proven favorable for myself and my clients to be able to refer back to previous emails during the design process.
Every once in a while, an individual or organization will give me their specifications and ask me to design up some composite work for them first – then they can view it and decide if they like it. If they like it – they’ll pay me for it, if not – I don’t get paid. This concept is referred to as ‘spec work’ and Hey Hey Designs does not participate spec work under any circumstances. In fact, I have been approached to create new designs for clients after they had SPEC work done only to find out later that their SPEC project was stolen from someone elses design work rendering it unusable. This costs clients more money and headache. Better to go the safe route from the get-go.
I have ongoing work with a couple specific charities and typically do not take on more. I do not do work in exchange for free advertising.
Would you seriously ask your mechanic to fix your car in exchange for the “exposure” of driving it around town afterward so everyone can see it works? Eh? EH?
It entirely depends on how many projects I have lined up, and if you are willing to pay a higher fee. This increased fee makes up for the amount of coffee I have to drink and missed sleep in order to accomplish your project sooner than my typical time lines :).
Please understand that freelancing is like an organism that must grow and change to fit the needs of customers and designers alike. It is simply not feasible to come back months later and expect the same price.
Not at this time